The Operations Manager supports the Managing Director in the effective running of company operations by ensuring strong performance oversight, accurate reporting, and consistent implementation of internal policies and procedures.
The role acts as a key coordination point between departments, supporting operational efficiency, compliance, and continuous improvement across the business.
Key Responsibilities
Operational Oversight
• Monitor overall branch and company performance indicators.
• Identify operational trends and provide insights to support improvement.
• Support consistency in service delivery across branches.
Reporting and Analysis
• Prepare regular operational and performance reports for management review.
• Analyze business performance trends and highlight key findings.
• Support data-driven decision-making across departments.
Policy and Compliance Support
• Support implementation of company policies and operational procedures.
• Assist in maintaining compliance standards across branches and teams.
Cross-Department Coordination
• Work closely with HR, Finance, Marketing, and Branch Management teams.
• Support recruitment coordination and onboarding processes.
• Assist in the organization of internal events, training, and company initiatives.
Sales and Transaction Support
• Monitor transaction outcomes and identify recurring operational issues.
• Support process improvements relating to sales and lettings operations.
Branch and Operational Support
• Assist with coordination of branch operations, maintenance, and improvements.
• Support smooth day-to-day operational functioning across branches.
The Ideal Candidate
• Minimum of 5 years’ experience in an operational or management role.
• Experience managing or working closely with sales teams is essential.
• Experience within the real estate industry will be considered an asset, although candidates from other industries with relevant experience will also be considered.
• Strong organizational, analytical, and communication skills.
• Ability to coordinate effectively across multiple departments and manage operational priorities.
• Proactive, detail-oriented, and capable of working in a fast-paced environment.
